Much of what I write about here is dark and ominous. The past four years have brought the country low. We are on the verge, I believe, of beginning the long process of recovery, as I have indicated in earlier posts. But the darkness is tenacious. As we approach the inauguration of Joe Biden and Kamala Harris, on whom the hopes of the nation depend, the city of Washington is shrouded in massive defensive preparations – not against a foreign enemy, but against a segment of the American people who threaten to disrupt the inauguration to overturn the election.
As fate would have it, I am scheduled for some surgery in Bethesda, Maryland (a Washington suburb for those not familiar with the area) on February 19 and a follow-up exam in Rockville, MD on the 20th, Inauguration Day. Poor planning on my part, but I took what was available and could not predict that the capital city would be under siege by our own citizens.
Some days before, I had signed up for AlertDC, a messaging service about various disruptions one might want to know in traveling around the area. Last night (Friday at 8:22 pm) we received an alert including a message from the Virginia Department of Transportation about bridge closures, further raising our concerns about our travel plans for my surgery. In the VDOT message were the standard “Contact” email addresses of people from VDOT and Virginia State Police.
Feeling increasingly concerned about the obstacles we might face making two roundtrips from downtown DC to the Maryland suburbs, I sent an email inquiry to all three. It was now 8:52 pm on Friday night. It would, I thought, be a miracle if we ever heard from anyone because they likely were being bombarded with messages and preoccupation with the brewing crisis across the area.
Eighteen minutes later, 9:10 on a Friday night, a reply email arrived with additional information about bridge closures and a specific suggestion to help reduce our risk of getting stuck. The message was from Ellen Kamilakis, Senior Public Affairs Officer at VDOT. Not a form message but a personal response with useful information that addressed my reason for reaching out. A quick check of her LinkedIn revealed a multi-award-winning communicator. No wonder. I decided this person needs some additional recognition. Late on a Friday night, in an environment that must be fraught with pressure and uncertainty, Ms. Kamilakis took a moment to respond to a citizen with a problem.
As I noted in an earlier post, the next time someone makes a crack about “those government employees,” recall this message. Be thankful, as I am, that people like Ellen Kamilakis work for all of us.