StubHub – Total Fail

Apparently the breakdown of American business order has now spread to the secondary market for tickets to events. I have bee trying for two weeks to get StubHub to list two orchestra seats for the Ballet Flamenco Sara Baras: Alma show at the Kennedy Center tonight. I called at least give times, was repeatedly assured the request to list the event (prerequisite to selling tickets) has been “escalated,” only to find on the next call that there was no record that the escalation had occurred. Finally, I did get an escalation ID number but when I called about that, StubHub said they could only send another message to yet another group who were supposed to respond to escalations. They never did. The event was never listed and the tickets were not sold.

The event was Sold Out, so it’s very unfortunate not only for me in having wasted the money on tickets we could not use, but unfortunate that someone else who might have wanted to attend could not do so because StubHub never gave them a chance to buy the tickets.

Total failure of performance by StubHub.

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