AMTRAK Responds

If you read this blog with any regularity, you know that I took AMTRAK to task a while back for what I considered an amateurish performance in its communications about the resumption of “normal service,” wherein it had failed to mention and reinforce the federal mask mandate. https://bit.ly/3dekJwC I emailed AMTRAK to inform them of my posted statement. It took a while (pandemic, you know), but to my pleasant surprise, AMTRAK responded.

The reply contained what by now is the obligatory standard chiché for every public issue by virtually every enterprise, for-profit or otherwise:

… the safety of our passengers and employees is our number one priority.  Therefore, we have documented and forwarded your correspondence to the appropriate management for their review and appropriate action.  Please rest assured that we take matters such as these very seriously and appreciate your bringing it to our attention. [emphasis mine]

 OK, I admit to being a bit testy. The message went on to assure me that,

all passengers must complete this pre-trip COVID-19 check within 24 hours prior to departure. The pre-trip check includes acknowledgement that passengers agree to wear a mask at all times in compliance with federal laws and Amtrak policy. If they cannot acknowledge this, they will be asked [sic] reschedule.

That, of course, is good news and nice to know. The AMTRAK website does contain a clear statement of the mask rule that is still in place. I haven’t received any more promotional emails since my exchange with AMTRAK so I can’t say what, if anything, has changed in their communications. But I can say, GO AMTRAK!”

There, I feel better already.

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