I have no problem with a social media platform that, having given the multitudes free rein to publish their views for others to see, has finally decided to address the use of the platform for promoting false information about, among other things, public health, politics, public policy issues (guns, for example). The attempt to prevent the use of these generally free platforms to spread disinformation is not subject to “free speech” principles under the First Amendment that only relates to government action. In fact, and in law, attempts to have the government interfere with the content-control policies of private platforms are themselves, in most cases, in conflict with the First Amendment.
The issues are complex, obviously. To some of us, there are some “opinions” that simply are based on false ideas and platforms do not have to serve as passive instruments for the spreading of such information. Examples abound but certainly include the QAnon conspiracy theory, the claim that the 2020 election was rife with fraud and the claim that the January 6 attack on the Capitol was not actually Trump supporters but was BLM and other left-wing groups pretending to be Trump supporters.
On that latter issue, I cannot fail to note the “reasoning” behind the Trumpers’ argument that the winners of the election, disguised as Trump supporters, tried to stop the certification of the Biden victory and install the person those left-wing groups despise the most as president and dictator. As one Twitter meme notes, to believe that takes a special kind of stupid. Nevertheless, it appears that many Americans have convinced themselves that the claim is true. Facebook, in my view, has no obligation to allow the propagation of such nonsense by permitting postings containing that claim.
Now, considering what I’m about to tell you, you may chuckle to yourself and think, “well, wise guy, you got hoisted by your own petard,” because Facebook has “censored” one of your posts. Ha ha ha.
It is true that Facebook “unpublished” one of my posts. It was this one: Time for Strong Action Against Unruly Air Travelers, https://bit.ly/38m76Zb Facebook said the post violated its Community Standards because it was “spam.” Facebook defines “spam” this way:
We don’t allow people to get likes, follows, shares or video views in a way that’s misleading to others.
We define spam as things like:
· Repeating the same comment
· Getting fake likes, follows, shares or video views
· Coordinating likes and shares to mislead others about the popularity of something
At that point in the Facebook process, you are given two choices: Back or Continue. Choose Continue and you get this gem:
You disagreed with the decision
We usually offer the chance to request a review, and follow up if we got decisions wrong
We have fewer reviewers available right now because of the coronavirus (COVID-19) outbreak. We’re trying hard to prioritize reviewing content with the most potential for harm.
This means we may not be able to follow up with you, though your feedback helps us do better in the future.
Thank you for understanding.
Here you have one “choice:” Close.
So, Facebook has blocked the post but has no process by which to question that action. But, hey, thanks for understanding.
There are many aspects to this. First, the post was placed on my blog on May 25 and was placed on Facebook manually by me that same day per my usual practice. The notice from Facebook announcing my “violation” arrived August 26. I have no idea when the public’s view of the post was blocked. Facebook doesn’t know, doesn’t care.
Second, there is no plausible way that Facebook’s “system” could rationally conclude that the post in question was a repeat comment (I post each blog post manually on Facebook in two distinct places – my timeline and, if and only if relevant to the purposes of the group, to a private group of which I am a member; I have done this dozens of times and never been challenged by Facebook for duplicate postings).
Third, the post in question was simply placed on Facebook by inserting the link to it. No rational inference could be drawn that doing so was for the purpose of “Getting fake likes, follows, shares or video views,” whatever that means.
Fourth, there is no evidence, because it did not happen, that I tried “coordinating likes and shares to mislead others about the popularity of something.” I would have no idea how to do that even if I wanted to. And I don’t. The item was posted to be read by those interested.
It is a fact, however, that the post about unruly air passengers is the third most-read post since I started the blog. The explanation for that is simple: air travel is a popular subject, many of my followers are in the travel industry and … never mind, it’s just too obvious.
So, what are we left with as the explanation for Facebook’s delayed “decision” to “unpublish” my post is one thing: INCOMPETENCE. The so-called artificial intelligence that manages the Facebook censorship process is simply unable to do its job properly.
Is this better or worse than the purposes attributed to Facebook by many on the political right and the political left who claim every day that Facebook is engaged in some pernicious politically motivated campaign to stifle the views of the [insert ‘right’ or ‘left’ here]? I don’t know.
It’s dangerous, of course, to generalize from a single experience, but the Facebook action to bury my post seems blatantly unreasonable and downright stupid. It would be silly to think that Facebook’s algorithms were written to promote dangerous behavior on airplanes. Not even the most dedicated QAnon believer would …. well, those people might believe it but no one else would.
The action could not be the product of conscious thought by a rational person or “reviewer” as Facebook calls them. The post related to a public policy problem – a growing number of air travelers refusing to comply with flight crew instructions and airline policies regarding, among other things, wearing of masks to combat the spread of COVID. The passengers in question have engaged in various acts of violence that have, among other things, threatened the safety of aircraft in flight. Serious stuff. Some of them are being visited by huge fines for their misconduct. My argument was that the government should crack down even harder on that behavior. I proposed several additional policy actions that could help.
For some inexplicable reason, Facebook rates that as “spam.”
The most disturbing aspect of this, beyond the plain stupidity of it, is that Facebook has essentially said, “we’re too short-handed here to review your objection to our action, so… get lost. Thanks for understanding.” Not a chance.
Facebook’s financial statements for 2020 show more than $85 billion in Gross Revenue, an increase of 22 percent over 2019; Income from Operations up 36%; Operating Margin of 38%; Net Income up 58% and Provision for Income Taxes -58%. That’s right. Taxes down 58% with income up 58%.
If it chose to do so, Facebook can afford to hire more reviewers so that it’s “decisions” to block content are not merely arbitrary and capricious, yet it chooses to say, “so sorry, we’re short-handed so drop dead.” This strategy may work in the short term – it is in fact working now – but I question whether it’s viable in the long-term. On the other hand, this approach to business has worked for many giant companies in the past for extended periods. See Climate Change. Until, usually, competition did them in or forced major changes in how they do business. See American Automobile Companies. Time will tell about Facebook.
Meanwhile, yes, I am posting this post on Facebook. We’ll see what happens.